Is everything that you make really natural?
Yes! We use the finest natural ingredients we can find. This includes herbs, butters, clay, sea salts, and natural oils.
Are your products Vegan?
Our line is 100% Vegan with No animal testing whatsoever. We do not purchase from suppliers who are unable to prove that they are also cruelty- free. We love animals, and it is very important for us to stay cruelty-free.
Where do you source your materials from?
The majority of our ingredients are sourced from within the US and UK. We do research to make sure our ethics align with those we source from.
What is the shelf life of your products?
Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products do have a shelf life, typically 12-24 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. We also use Vitamin E in some of our products to extend the natural shelf life and keep the oils in their freshest and most potent form. In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. See our Contact page for email addresses.
Where can I buy your products in my area?
We update our stockist lists frequently
Your shipping rates seem high, why is that?
Our products are enclosed in all glass vessels, and are quite heavy. We take every measure to safely package our ingredients to your doorstop to ensure safe arrival and hence shipping may be slightly higher than one might expect.
How soon can I expect my order?
After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs.
For Malaysian Orders: After shipping, please allow another week for your order to arrive.
For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
Are your products made in the Malaysia?
Yes, all of our products are made in our small production facility in Ampang, Kuala Lumpur
Can I use more than one discount code at checkout?
At this time, we can only allow one discount code per order.